Queries, Concerns and Complaints
At our school we want our children to do well and be happy.
We recognise that you, as a parent/carer, play an important part in making this happen. Therefore, our school aim is to provide as many opportunities to keep you informed and involved in your child’s progress as we possibly can. Regular reports, open days, and visits, all help the process and questions and concerns are usually dealt with quickly and helpfully.
Class base staff can be contacted via ClassDojo or the school office, as can members of the Family & Behaviour Team, and Senior Leadership Team.
Please note that responses may not be immediate during the teaching day, but we do endeavour to respond within the same working day; any queries or concerns which are raised after the school has closed for the day, may not be dealt with until the next working day.
If the concern is immediate and urgent and relates to potential safeguarding issues, please email firstname.lastname@example.org
If your initial concern cannot be resolved, then initially any complaints should be made to the Head Teacher or the Chair of The Academy Council if it is about the Head Teacher.
Complaints Procedure Statement
Nexus Multi Academy Trust has one Complaints Policy and Procedure for all academies. We believe that it is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints policy.
Bader Academy takes concerns seriously and will make every effort to resolve the matter as quickly as possible.
We understand however, that there are occasions when people would like to raise their concerns formally.
In this case, both Bader Academy and Nexus MAT will attempt to resolve the issue internally, through the stages outlined within the Nexus Complaints policy which can be can be accessed via the Nexus website.